Terms & conditions
Terms & Conditions
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1. INTERPRETATION AND VARIATION
1.1 In the Terms and Conditions the following definitions apply:
“Wellness Meadow” means Wellness Meadow Studio and Services Provider.
“Client” means any person that has purchased a Class, Class Pass, Workshop, Treatment or Membership online, agreed to our liability waiver, and taken one or more Classes or Workshops at the Wellness Meadow Studio.
“Services Provider” means qualified and insured with public liability individual hosting classes, workshops or retreats and providing treatments at Wellness Meadow.
“Class” means a Yoga Class (or any other style of class made available on the timetable) provided on or behalf of Wellness Meadow.
“Workshop” means a meeting at which a group of people engage in intensive discussion and activity on a particular subject or project.
“Class Pass” means the Client is entitled to attend the outlined number of classes purchased.
“Terms and Conditions” as defined here.
“Website” means https://wellness-meadow.reservio.com or affiliated websites.
1.2 The Terms and Conditions are incorporated into the Wellness Meadow Liability Waiver
1.3 Wellness Meadow reserves the right to vary or revoke any of the Terms and Conditions from time to time which it may consider necessary or suitable for the regulation of internal affairs of Wellness Meadow Studio and the conduct of Clients. Any such changes will be published on our websites and, until revoked, are binding on Clients.
1.4 The Terms and Conditions shall be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.
2. CLIENTS
2.1 Subject to condition 2.2, when a person has signed up for a class at Wellness Meadow they shall become a Client subject to these Terms and Conditions.
2.2 Acceptance of a person as a Client is at the discretion of Wellness Meadow and Wellness Meadow Services Providers.
2.3 Wellness Meadow reserves the right to terminate with immediate effect, withdraw, suspend or refuse to renew the class card or pay as you go class of any Client whose conduct is, or may deemed to be in Wellness Meadow’s reasonable opinion, damaging to the character of the Studio or acts or behaves in an aggressive or disrespectful manner towards any Wellness Meadow students or services providers. This amounts to a breach of the Terms and Conditions or where such expulsion is otherwise to be in the interests of the other Clients of the Studio. Any Client so expelled shall forfeit all privileges to purchase any other Classes, Class Passes, Memberships or Workshops and shall not be entitled to any refund for any period during which their Class Card is suspended or terminated.
2.4 The Studio may run promotional introductory offers from time to time. These offers are exclusively for New Clients who are not already registered “Clients” with the Studio and are not for repeat use. Should a client try to repeatedly use, their order will be cancelled and refunded.
2.5 Class Card or pay as you go Clients, who book and then do not attend said Class, which is fully booked, may be charged an additional £10. When you do not show up this is directly detrimental to the revenue of Healing Haven, as it does not allow Clients on the waiting list to attend and therefore pay for their chosen Class.
2.6 All class card, pay as you go, workshop, retreat bookings are final and no refunds will be issued. Please respect we are a small independent yoga and wellness space and in order for us to thrive, we know you will adhere to the following cancellation policy: You can cancel your class via your confirmation email up to 8 hours in advance, this provides enough time for someone else to book the class. Any cancellations made within these times OR if you don’t show up you will not be credited or refunded. This applies to both pay as you go and class cards. If a class is cancelled by Wellness Meadow for any reason, we will notify you by email and send you a free single class pass. By becoming a client of Wellness Meadow, you agree to these terms.
3. STUDIO OPENING TIMES
3.1 Details of Class times at the Studio may vary from time to time. Class times will be published by the Studio on our Website.
3.2 Wellness Meadow reserves the right to make changes to the schedule at its discretion.
3.3 Wellness Meadow is not always manned during the day and is open approx. 10-15 minutes either side of Class times for Client arrival and preparing for Class.
3.4 Every Class starts promptly, and the Studio’s door is locked then and for the duration of said Class. This is for security reasons but also to allow those Clients who have arrived on time to benefit from the full Class they have booked.
3.5 Booking in advance for a Class is essential.
4. PAYMENT TERMS
4.1 Details of Class prices, Class Cards and Workshops are available on our website or shall be such prices as determined by Wellness Meadow from time to time.
4.2 Payments for Classes, Class Cards and Workshops are made non-refundable, non transferable and non freezable.
4.3 A Client may attend Classes according to the type of Class Card.
4.4 Class Cards are for use by the person named on the Class Card only and cannot be shared with, or again transferred to, another person.
5. PERSONAL BELONGINGS
5.1 Personal belongings are brought into the Studio premises and may be left in the cloakroom at the Client’s own risk. Healing Haven does not accept liability for any loss or damage whatsoever to such items.
5.2 No personal belongings are permitted in the practice space.
7. BOOKINGS
7.1 Please respect we are a small independent yoga and wellness space and in order for us to thrive, we know you will adhere to the cancellation policy. You can cancel your class via your confirmation email up to 8 hours in advance, this provides enough time for someone else to book the class.
Please note that you are not automatically refunded or credited when you cancel a class and should try to reschedule first of all. If you are unsure of when you can book again please contact us at wellness.meadow@gmail.com so we can help you further and issue you a refund if within our terms.
You may only reschedule your class 3 weeks in a row which we believe to be sufficient enough, thereafter you will receive a cancellation email and you will have to re-book.
Any cancellations made within the times stated above OR if you don’t show up you will not be credited or refunded. This applies to both pay as you go and class passes.
If a class is cancelled by Wellness Meadow or any reason, we will notify you by email and send you a free single class pass. A “Late Cancellation” or “No Show” will incur the following:
Class pass: Will result in the deduction of the Class from your pass.
Pay as you go: You will be charged for the Class, no refund.
Workshops: Anyone wishing to cancel a place on a Workshop must do so before two weeks prior to the relevant workshop, under this time refunds are at the discretion of Wellness Meadow and the workshop leader/organizer. Customer may resell lawfully acquired tickets at face value or less.
7.2 In some instances, classes may be fully booked, please choose an alternative slot.
8. USE OF FACILITIES
A Client is entitled to use the Studio’s facilities providing always that the Studio may at any time withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of Wellness Meadow.
9. FITNESS AND HEALTH
9.1 Classes may involve intensive exercise. Each Client agrees to familiarize themselves with what Classes involve prior to assessing whether they are fit to participate in a Class. Clients should refer via email wellness.meadow@gmail.com or speak to a member of staff for further information and seek guidance from a doctor or health professional.
9.2 Each Client upon taking part in a Class accepts these Terms and Conditions and on each occasion that the Clients uses the Studio that the Client is in good physical condition and that the Client knows of no medical or other condition why the Client is not capable of engaging in the Classes or exercises provided by Wellness Meadow and that such Classes or exercises would not be detrimental to the Client’s health, safety or physical condition.
9.3 Services Providers are not medically trained and are therefore not qualified to assess whether the Client or any guest is in good physical condition and/or that the Client can engage in any exercise without detriment to the Client’s health, safety, comfort or physical condition.
9.4 Clients are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. The Studio reserves the right to refuse access to any Client if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of such facilities.
9.5 Clients with the following conditions should not attend Class: blood pressure issues and cardiac irregularities. If there is any doubt, the Client should consult his doctor. Clients and their guests must notify services provider of any circumstances affecting their health that may be exacerbated through continued attendance at the class, workshop or treatment.
9.6 Clients are required to follow the instructions of the service provider at all times. Failure to do so leading to injury, illness or death will not be the responsibility of the service provider.
10. DRESS & FOOTWEAR
Clients are requested to wear a form of dress appropriate to the practice of Yoga. Footwear should be removed on entry to the premises and left in the cloakroom provided in accordance with instructions.
11. SAFETY & HYGIENE
11.1 Smoking is not allowed anywhere on the premises.
11.2 Only water is permitted in the Studio practice space. Please wear indoor flip-flops in the studio at all times if you have foot complaints. Clients must use the appointed entrance to the Studio when entering or leaving the Studio.
11.3 In the event of a fire, Clients are asked to make their way to the nearest available exit.
12. GENERAL GUIDELINES
12.1 Clients must at all times observe the Studio guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of the Studio may issue to ensure the smooth operation of the Studio for the convenience of all Clients.
12.2 Clients are required to give written notice to Wellness Meadow of any change of address or email.
12.3 Wellness Meadow reserves the right to refuse admission to the Studio.
12.4 Wellness Meadow may communicate with the Client by email. By providing an email address to Wellness Meadow or signing up to our newsletter online the Client consents to receiving email communications from Wellness Meadow, including notices pursuant to the Terms and Conditions. The Client also accepts any risk that email may not be a fully secure and confidential means of communication. Wellness Meadow will not be liable for any loss or damage suffered as a result of communicating with a Client in this manner. Clients may opt out newsletter emails by accessing their account on line and changing their “data options”.
12.5 Photographs taken during Class and/or Workshops may be used for advertising purposes. If you do not want photographs taken, please advise the service provider at the beginning of class.
13. LIMITATION OF LIABILITY
13.1 Wellness Meadow cannot be held responsible for any service or equipment not being available for whatever reason. Wellness Meadow reserves the right to make alterations to the types of facilities provided, without notice and in its absolute discretion and Wellness Meadow shall not be liable for any loss occasioned by such alterations except in so far as loss is by law incapable of exclusion.
13.2 Wellness Meadow accepts no liability for loss or damage to property or injury or illness or death of Clients or their guests to them on the Studio premises or outside the Studio except in so far as such loss, damage, or injury is by law incapable of exclusion.
14. WEBSITE
14.1 You agree to seek our written permission if you would like to link to our website or copy our content in any way, shape or form. By supplying us with material via digital or hard-copy, you allow us unlimited, royalty free use of its content.
14.2 You agree not to reproduce, distribute, modify or re-post our content on another site, frame or mirror our site or link to our site without our prior written consent.
14.3 You grant to us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use (including but not limited to publishing, exploiting and modifying) any material you email, post or submit to us. For the avoidance of doubt, we will be free to use any ideas, concepts, know-how, content, text or images contained in your communications with us for any purpose whatsoever, to the fullest extent permitted by law. We try to update our site regularly, so we may have to suspend access, service or functionality from time to time, without notice. If required, we may have to close our site indefinitely. We will not be liable if, for any reason, our site is unavailable at any time or for any period of time. As information or data transmitted to or from our site passes over public telecommunications networks, we can’t promise that the operation of our site will be secure, confidential, uninterrupted or error-free. You agree not to do anything that does or may interfere with the proper working of the site including but not limited to tampering with, or hacking into, the site or the servers on which it resides.
15. BOUTIQUE
15.1 All products sold in the Wellness Meadow are non-refundable and non-exchangeable unless otherwise stated below. We strictly do not accept change-of-mind returns or exchanges - there are no exceptions to this.
15.2 Our return policy covers all regular priced items and is valid for 7 days from the date of receipt. Returns are only accepted for defected items or items grossly misrepresented in product listings. To be eligible for a return, your item must be unused and in its original condition, with original tags and/or packaging intact.
15.3 By default, you will be provided with an exchange for the returned product. In the event that the item is out-of-stock, you can opt to exchange for any other available item, or receive a refund on the purchase (if the refund policy is met). For exchanges to other available items of lower value, no refund will be given for the difference in amount. For exchanges to other available items of higher value, you will be required to pay for the difference in value.
When entering into an agreement with Wellness Meadow purchasing/attending classes, workshops or products, you automatically adhere to our T&C's. Anyone infringing on the aforementioned terms could be excluded.